Customer Profile: Retail and Call Centers
Need custom training solutions in a fast paced retail or call center environment? Custom online training offers the opportunity for fast updates to training applications that must change on a weekly or even daily basis to keep your firm competitive. Reduce the frustrations of constantly training new employees in a high turnover work environment by offering training on-demand through the corporate network. Best of all, our teams will deliver dynamic, feature-rich training directly to the desktop at low cost-per-employee.
Understanding the special needs of our retail and call center customers...Fast Delivery
Custom Online Training can be delivered directly to the employee's desktop, greatly reducing overhead costs for training equipment. Material costs can be practically eliminated with Intranet or Internet delivery, and CD-ROM delivery expenses are significantly less than traditional distribution methods. Online training and communication methods also guarantee more control and consistency in the message you deliver to employees.
Fast Updates
In an industry where staying ahead of the competition means frequent changes in business practices, strategies and even personnel, keeping employees up-to-date is a competitive edge you cannot afford to ignore. Delivering dynamic training information electronically bypasses the red tape normally associated with training and employee communication.
Highlights
PETsMART"PETsMART Unleashed"
Customer Challenge: PETsMART is dedicated to providing the highest possible level of service to their customers. To fulfill its mission and improve training delivery and effectiveness, PETsMART required a Customer Relationship Management training program delivered directly to its associates at the retail centers. The training had to deliver on-demand during non-peak hours.
Solution: Created a fun, interactive training piece using Authorware and Flash technologies. Students were presented with real-life customer relationship scenarios and were required to choose the best response for each scenario. Interactive feedback (even for wrong answers) was used as an opportunity to increase learning by reinforcing core course concepts. The result was measurable improvement in both customer satisfaction and employee morale.
News
-
Blended Learning Models
What are the key features of each approach? In which situations is an approach adopted? What blended techniques can be adopted to enhance learning?
-
Best Practices of Hosted Learning Solutions
An increasing number of enterprises are opting to use an application service provider (ASP) to host their learning solutions. However, many are struggling with knowing how to select a partner. Here are a few best practices to look for when evaluating an ASP hosted learning platform.
-
Lower Your Cost Per Lead with Web Conferencing
If you require your salespeople to spend one day per week making cold calls, what is the cost per lead?
-
eLearning for small business
Why e-learning is now more small-business friendly